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Watching That / Customers / A+E Global Media
Case Study · Broadcaster Client

A discrepancy hunt that became a standing workflow.

A+E’s ad-ops team needed to migrate programmatic demand to FreeWheel’s newer ad serving modules without losing visibility into ad errors. They used Watching That to analyse log-level VAST errors at platform and demand-source level, and reduced ad errors by 70%.

“Without the Watching That platform’s technology, the A+E team would not have had the ability to easily review the data trends we wanted to analyze.”
— R. Lee Barstow, VP Revenue Operations, A+E Global Media
TL;DR · the number

What Watching That returned to A+E’s ad-ops team during the FreeWheel demand migration.

Window · Jan–Dec 2024
Reduced
70%
Reduction in ad errors across the supply chain — caught at platform and demand-source level through Watching That’s analysis of log-level VAST errors during the FreeWheel demand migration.
Cross-checked against FreeWheel & SSAI logs
Stack surfaces
FreeWheel · SSAI · internal
Coverage
Linear · VOD · Addressable
The situation

Three problems sitting in front of a demand migration.

Before A+E could move programmatic demand into FreeWheel’s newer ad serving modules, three problems had to be solved — getting at the log-level errors, holding the supply chain accountable across the demand migration, and pacing FAST operations against their own report cadence.

01 · Ad-server logs

IAB ad errors only live in the ad server log files.

On most broadcaster ad-ops teams, the IAB VAST error data that explains what’s actually breaking sits inside ad-server log files that nobody can read without engineering help. By the time the patterns surface in the dashboards, the campaign has already missed.

02 · Demand migration

A demand migration without supply-chain visibility is a controlled drop.

When a broadcaster moves programmatic demand from one ad serving module to another, partner-side errors look identical pre- and post-migration unless someone can analyse the supply chain on both sides. Without that, the migration’s revenue impact is invisible until reconciliation.

03 · FAST cadence

FAST operations need their own report cadence.

FAST channels move differently than linear or VOD. A pacing dashboard pointed at the rest of the portfolio misses the FAST-specific patterns. A+E needed daily, weekly, and monthly cadences pointed at FAST behaviour to surface the changes that mattered.

What changed when Analysis, Report, and Anomaly Monitors went live →

What changed

Analysis, Report, and Anomaly Monitors — one supply chain visible end-to-end.

The team migrated programmatic demand into FreeWheel’s newer modules with the supply chain visible on both sides — VAST errors analysed at platform and demand-source level, three report cadences pointed at FAST behaviour, and Anomaly Monitors flagging the channel fluctuations that mattered.

Module · Analysis

Watching That gave A+E the ability to easily review the data trends they wanted to analyze.

The Analysis module surfaced VAST error patterns across platform and demand-source dimensions — the analysis A+E couldn’t run from their ad-server alone. The 70% reduction in ad errors came from that visibility, not from a rule-firing alert.

Module · Report

Daily Report, FAST Report, Monthly Recap — three cadences, one source of truth.

A+E runs a Daily Report as their first line of defence for FAST channel fluctuations, a FAST Report for top-channel performance, and a Monthly Recap surfacing month-over-month performance — all drawn from the same live data layer.

Module · Anomaly Monitors

Alerts when FAST channels move outside their normal range.

A+E’s Anomaly Monitors flag substantial channel fluctuations the moment they happen — so the team knows whether the Monday meeting starts with a problem or a status update.

Anchor · caught anomaly

The receipt.

A+E Global Media · 12 months · 2024
70%
reduction in ad errors across the supply chain — analysis of log-level VAST errors at platform and demand-source level during the FreeWheel demand migration.
Supervising · FreeWheel · SSAI
Reference event · caught
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