Browse Video Advertising Error Codes
Error Codes – Index
100 – 102: VAST XML Document Errors
200 – 203: VAST Creative File Errors
300 – 303: VAST Ad Request Errors
400 – 410: VAST Linear Tag Errors
500 – 503: VAST Non-Linear Tag Errors
600 – 604: VAST Companion Ad Errors
900 – 901: VPAID Errors
Brightcove Player Ad Errors
JWPlayer Ad Errors
1005 – 2048: IMA3 SDK Errors
Freewheel Errors
JWPlayer Ad Errors
| Code | Fatal | Definition | Likely Cause | Remedial Action |
|---|---|---|---|---|
| 900:60001 | Yes | No Ad element in VAST document after following wrappers. | When working with third-party networks, the fill-rate can be less than 100%. If so, this is an expected error. For example, if the third-party expects to fill 60% of the time, you should expect 40% errors. You can check to ensure that the error rate is in line with the fill-rate of the third-party network. Some ad providers use empty VAST 3.0 responses to show that they have received the request but do not wish to fill it. |
|
| 60002 | Yes | The amount of ad impressions your account has generated in the calendar month exceeds the specified limit. | . | Contact your JW Player sales representative for more details or for upgrade options |
| 60003 | Yes | The viewer has an ad blocker app or extension installed for their browser. | ||
| 60004 | Yes | Issue with CDN server. Timeout (in milliseconds) when loading a VPAID ad response. If loading takes longer than this timeout, the ad playback is canceled. |
Can be caused by low bandwidth, or poor website implementation with competing requests that delay the loading of the VPAID ad response. | he timeout is configurable for using the creativeTimeout and requestTimeout configuration options. However, increasing the timeout could potentially negatively affect user experience. |
| 1002:60005 | Yes | No Ad element in VAST document after following wrappers. | When working with third-party networks, the fill-rate can be less than 100%. If so, this is an expected error. For example, if the third-party expects to fill 60% of the time, you should expect 40% errors. You can check to ensure that the error rate is in line with the fill-rate of the third-party network. Some ad providers use empty VAST 3.0 responses to show that they have received the request but do not wish to fill it. |
|
| 900:60006 | Yes | An ad tag failed to download, but not inside of a wrapper. | ||
| 900:60007 | Yes | An ad tag failed to play because of an unsupported operating system. | ||
| 60900 | Yes | Unknown error. | . |
Error severity levels:
Non-Fatal – An error is triggered but the video ad request is not interrupted and a video ad is successfully served.
Fatal – An error is triggered and the video ad request is stopped, preventing an ad being played. This is either followed by video content playback or a new ad request being triggered (depending on player configuration).