Edition Features
A detailed comparison of Watching That features & services by product edition.
Data
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Connectors
Source Data Enrichment Data |
Unlimited Unlimited |
Unlimited Unlimited |
Unlimited Unlimited |
| Custom Data
Metrics Buckets |
N/A N/A |
5 5 |
20 20 |
Business
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Users | 1 | 10 | 100 |
| Profiles | 1 | 5 | 25 |
Applications/Modules
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Reporting
Reports per user Report & Widget Library Widget Builder Download Reports (PDF) Data retention Comparison Period |
included
3 included N/A included 60 days quarter on quarter |
included
10 included included included 2 years year on year |
included
unlimited included included included lifetime lifetime |
| Troubleshooting
Analysis window |
included
24 hrs |
included
7 days |
included
1 month |
| Content Performance
Analysis window |
included
24 hrs |
included
7 days |
included
1 month |
| Monitoring
User Defined Monitors |
included
unlimited |
included
unlimited |
included
unlimited |
Database Access
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Content
Ad Ad Break |
included
included N/A |
included
included add on |
included
included included |
Technical Support
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Contact | in-app/email | in-app/email | in-app/email |
| Standard ‘Business Hours’ Response time (Priority available add-on) | 2 business days | 4 hrs | 2 hrs |
| Bi-Annual “Video Revenue Health Check” | Add on | Add-on | included |
Customer Success
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Dedicated CSM | N/A | included | included |
| Monthly Reports | included | included | included |
| Quarterly advisory & analyst services | 2 hrs | 6 hrs | 12 hrs |
| QBR (Quarterly Business Review) | N/A | included | included |
| PTO/Holiday cover | Add on | Add on | included |
Contracts/Compliance
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Standard Terms | included | ||
| Standard SLA | included | ||
| GDPR compliant | included | included | included |
| Custom Terms | included | included | |
| DPA | included | included | |
| Geographical Data Warehousing | included | ||
| Priority SLA | add on | included |