Platform Editions
Flexible plans providing the power, control and customization your business needs.
- Essential
- The professional solution for smaller video publishers and broadcasters looking to optimise their business.
- Unlimited data
- 3 data sources
- Historical data retention – 184 days
- Real-time analysis window – 2 days
- Profiles – 1
- Users – 5
- Technical support – in-app/email
- Standard terms & SLAs
- Standard metrics
- Dedicated CSM
- Expand
- For OTT providers that are looking to achieve the next level in revenue & audience, and a plan to grow with them.
- Unlimited data
- 10 data sources
- Historical data retention – 2 years
- Real-time analysis window – 7 days
- Profiles – 5
- Users – 15
- Technical support – in-app/email
- Custom terms & DPA
- 5 custom metrics
- Dedicated CSM
- Everywhere
- For established OTT businesses with advanced Player, Advertising & Data integrations.
- Unlimited data
- 25 data sources
- Historical data retention – lifetime
- Real-time analysis window – up to 31 days
- Profiles – 20
- Users -100
- Technical support – in-app/email
- Custom terms & Priority SLAs
- 20 custom metrics
- Dedicated CSM
Edition Features
Valid as of 24/10/22
Data
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Connectors
Source Data Enrichment Data |
3 Unlimited |
10 Unlimited |
25 Unlimited |
| Custom Data
Metrics Buckets |
N/A N/A |
5 5 |
20 20 |
Business
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Users | 5 | 5 | 25 |
| Profiles | 1 | 3 | 20 |
Applications/Modules
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Reporting
Reports per user Report & Widget Library Widget Builder Download Reports (PDF) Data retention Comparison Period |
included
3 included N/A included 6 months quarter on quarter |
included
10 included included included 2 years year on year |
included
unlimited included included included lifetime lifetime |
| Troubleshooting
Analysis window |
included
2 days |
included
7 days |
included
up to 31 days |
| Content Performance
Analysis window |
included
2 days |
included
7 days |
included
up to 31 days |
| Monitoring
Data retention (rolling) Non-dimensional Monitors (Threshold & Relative Change) |
included
3 days 100 |
included
3 days 100 |
included
3 days 100 |
Database Access
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Content
Ad Ad Break |
included
included N/A |
included
included add on |
included
included included |
Technical Support
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Contact | in-app/email | in-app/email | in-app/email |
| Standard ‘Business Hours’ Response time (Priority available add-on) | 2 business days | 4 hrs | 2 hrs |
| Bi-Annual “Video Revenue Health Check” | Add on | Add-on | included |
Customer Success
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Dedicated CSM | N/A | included | included |
| Monthly Reports | included | included | included |
| Quarterly advisory & analyst services | 2 hrs | 6 hrs | 12 hrs |
| QBR (Quarterly Business Review) | N/A | included | included |
| PTO/Holiday cover | Add on | Add on | included |
Contracts/Compliance
| Essential | Expand | Everywhere | |
|---|---|---|---|
| Standard Terms | included | ||
| Standard SLA | included | ||
| GDPR compliant | included | included | included |
| Custom Terms | included | included | |
| DPA | included | included | |
| Dedicated Instance | add on | add on | |
| In cloud deployment | add on |